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Effective date: 10 September 2025

Important: These Terms are a starting point for a WA‑based inspection business. They are general information only and not legal advice. Please customise commercial details (e.g., payment terms, warranties, insurance limits) and seek legal advice.

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Part A — Website Terms of Use

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1. Acceptance of terms

By accessing proheightwa.com.au (the "Website"), you agree to these terms and our Privacy Policy. If you do not agree, please do not use the Website.

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2. Website content

The Website provides general information only and is not legal or engineering advice. While we aim for accuracy, content may not be complete or up to date. You rely on information at your own risk.

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3. Intellectual property

Unless stated otherwise, we own or license all content on the Website. You may not reproduce, distribute or adapt content without prior written permission, except for fair dealing under Australian copyright law.

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4. Acceptable use

You must not misuse the Website, attempt to interfere with its security, or upload unlawful or harmful content. When you upload files to request a quote, you warrant you have the right to share them and that they do not infringe others’ rights.

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5. Third‑party services and links

We may integrate third‑party services (e.g., forms, payments, analytics). We are not responsible for third‑party sites or services.

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6. Disclaimers and liability (website)

To the maximum extent permitted by law, we exclude all warranties relating to the Website and are not liable for any loss arising from use of the Website or reliance on its content. Nothing excludes liability that cannot be excluded under the Australian Consumer Law.

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7. Changes to the Website and Terms

We may change or discontinue the Website at any time. We may update these Terms and will post the new version on this page with a new effective date.

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8. Governing law

These Website Terms are governed by the laws of Western Australia. You submit to the non‑exclusive jurisdiction of the courts of WA and the Commonwealth of Australia.

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Part B — Service Terms (Inspections & Consulting)

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1. Our role

We provide independent inspections and reporting for height‑safety systems and PPE. We do not sell or install equipment. Our reports are designed to assist you and your contractors; they are not a guarantee that a site is safe at all times.

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2. Scope and deliverables

Our written quote or booking confirmation will set out the scope, assumptions and deliverables, which may include:

• on‑site inspection during agreed windows;

• serial capture, tagging and photo evidence;

• asset register with pass/fail results and next due dates;

• a certificate/report delivered within the typical timeframe stated in your quote (metro standard work is generally 24–48 hours after inspection), and

• practical recommendations. We do not carry out remediation works.

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3. Client responsibilities

You agree to:

• provide accurate site information and reasonable access (including permits/inductions),

• ensure safe access conditions (e.g., isolation, barriers, weather windows) and comply with WHS duties, and

• notify us of hazards or changes that may affect the inspection.

If safe access is not available or conditions change, we may reschedule or adjust the scope and price.

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4. Fees and payment

• Current "from" prices appear on the Website; your final fee will be confirmed in a written quote based on scope.

• Unless stated otherwise, fees are exclusive of GST. GST will be added to the invoice.

• Payment terms: [e.g., 14 days EOM] from invoice date. We may charge reasonable late fees or suspend services for overdue amounts.

• Travel and accommodation for regional/remote works are charged as specified in the quote.

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5. Changes, cancellations and delays

• If you request changes after quoting, we may revise fees and timing.

• If access is unavailable at the booked time, a call‑out or waiting fee may apply as specified in your quote.

• Either party may postpone for safety (e.g., weather) or site conditions.

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6. Reliance and limitations

Our findings are based on conditions observed at the time of inspection and on information you provide. We do not warrant the design, installation or ongoing performance of equipment. Our recommendations are general in nature and should be implemented by competent persons.

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7. Compliance and standards

We conduct inspections with reference to relevant standards and guidance (e.g., AS/NZS 1891.4, AS 1657 and manufacturer instructions) as applicable to the agreed scope. You remain responsible for ongoing compliance and maintenance between inspections.

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8. Insurance

We maintain Public Liability and Professional Indemnity insurance at industry‑standard levels. Certificates of currency are available on request.

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9. Confidentiality

We keep your non‑public information confidential and use it only to deliver the services, except where disclosure is required by law or authorised by you.

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10. Privacy

We handle personal information in accordance with our Privacy Policy.

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11. Subcontractors

We may engage competent subcontractors to assist with service delivery. We remain responsible for the work they perform for us.

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12. Liability

To the maximum extent permitted by law:

• our liability for services is limited, at our option, to supplying the services again or paying the cost of having the services supplied again; and

• we are not liable for indirect, special or consequential loss, loss of profit or business interruption.
  Nothing in these Terms excludes liability that cannot be excluded under the Australian Consumer Law.

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13. Force majeure

We are not liable for delay or failure to perform due to events beyond our reasonable control (e.g., severe weather, emergency incidents, industrial action, outages). We will notify you and resume as soon as practicable.

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14. Disputes

If a dispute arises, the parties will first attempt to resolve it in good faith. If unresolved within 14 days, either party may refer the dispute to mediation before commencing proceedings (unless urgent relief is required).

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15. Termination

Either party may terminate if the other materially breaches these Terms and fails to remedy within a reasonable time after notice. You must pay for services performed up to termination and any committed travel costs.

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16. Governing law

These Service Terms are governed by the laws of Western Australia. Each party submits to the non‑exclusive jurisdiction of the courts of WA and the Commonwealth of Australia.

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Contact

Questions about these Terms or our Privacy Policy can be sent to  enquiries@proheightwa.com.au.