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Effective date: 10 September 2025
ABN: 82 681 982 502
Contact: enquiries@proheightwa.com.au

Important: This Privacy Policy is written for an Australian business and is intended to align with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It is general information only and not legal advice. Please update the placeholders (ABN, contact details, providers) and seek legal advice for your circumstances.

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1. Who we are

PRO HEIGHT WA ("we", "us", "our") is a Western Australia–based business providing independent height‑safety inspections and related consulting services. We operate primarily through our website at proheightwa.com.au.

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2. What personal information we collect

We collect the minimum information we need to deliver our services and run our business. This may include:

• Identity and contact: name, email address, organisation, job title.

• Site and project details: site/facility address, access arrangements, asset counts, uploaded files (e.g., plans, previous registers), notes you provide.

• Communications: emails and messages you send us, enquiry details, and customer service records.

• Usage and analytics: pages viewed, device and browser information, referral source, and events such as form starts and submissions (via cookies and analytics tools).

• Payment details: if you pay us electronically, we may receive payment confirmations from our payment provider (we do not store full card details on our systems).

We do not intentionally collect sensitive information. If documents you upload incidentally contain such information, we will handle it securely and only for the purpose of your enquiry.

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3. How we collect personal information

We collect information when you:

• submit a form or booking on our website,

• email us or reply to our autoresponder,

• upload files to assist scoping and quoting,

• interact with our website (cookies/analytics), and

• Engage us to deliver services.

We may also receive information about your site from your contractors or facility managers with your direction.

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4. Why we collect and use personal information

We use your information to:

• respond to enquiries and provide quotes,

• schedule inspections and deliver reports/certificates,

• maintain records (e.g., asset registers and due dates),

• improve our website and services (analytics),

• send important service communications (e.g., booking confirmations, due‑date reminders), and

• comply with our legal, insurance and tax obligations.

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5. Legal bases (APPs) and consent

We collect, use and disclose personal information where it is reasonably necessary for our functions or activities (APP 3). Where consent is required (e.g., marketing communications), we will ask for it and you may withdraw consent at any time.

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6. Disclosure to third parties

We may disclose personal information to:

• Website and hosting providers: Wix (site hosting and forms) and related integrations,

• Email and productivity tools: our email provider and document tools,

• CRM and automation providers: used to track enquiries and deliver reminders,

• Analytics services: e.g., Google Analytics (GA4), for aggregated usage insights,

• Professional advisers and insurers, where reasonably necessary,

• Service partners/contractors engaged with your direction to complete works (we do not install equipment), and

• Regulators or law enforcement, if required by law.

These providers may store data in Australia or overseas. Where we use overseas services, we take reasonable steps to ensure your information is handled in accordance with the APPs.

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7. Cookies and analytics

Our site uses cookies and similar technologies to operate, personalise and measure performance. We use GA4 to understand aggregated behaviour (e.g., page views, form events). You can control cookies via your browser settings. If you disable cookies, some features may not work as intended.

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8. Direct marketing

We may send you service updates or information relevant to inspections and due dates. You can opt out at any time using the unsubscribe link or by contacting us.

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9. Data security

We use reasonable administrative, technical and physical safeguards to protect personal information, including access controls, encryption in transit (TLS) and role‑based access to records. No method is 100% secure; we continuously review our safeguards.

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10. Data retention

• Enquiry records and emails: typically retained for 2–7 years to manage our relationship and meet legal obligations.

• Project records (reports, registers, certificates): retained for as long as reasonably necessary for audit and compliance purposes.

• Analytics data: retained according to our analytics provider’s settings.

We securely delete or de‑identify information when it is no longer required.

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11. Access and correction

You can request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. Contact enquiries@proheightwa.com.au and we will respond within a reasonable time.

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12. Complaints

If you have concerns about our handling of your personal information, please contact us first at contact@proheightwa.com.au. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

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13. Third‑party links

Our website may contain links to other sites. We are not responsible for the privacy practices of those sites.

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14. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

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